Below are common questions we are asked about E-Commerce. If you require more information, please feel free to contact us and we'll be happy to help.
How does online trading work?
Your customer browses your online catalogue and makes their product selection by adding items to the cart, or basket. When they confirm their desired purchase, they are taken to a secure server so they can enter their credit card details - this server can be on your own web space, or can be provided by a third party company - these companies can also handle the card processing duties. The card details are then processed and if authorized, the card processing company sends the payment to your Merchant account and emails you to tell you a transaction has occurred.
Can we add an online shopping system to the existing site?
Absolutely. We can seamlessly incorporate a professional shopping cart into your web site that is both customer and search engine friendly. See our E-Commerce Solutions section.
Is your shopping cart search engine friendly?
Many commercial shopping carts cannot be indexed by search engines due to the way the page URLs are formed. We have developed our cart to overcome this problem - all product pages are fully optimized for search engines and feature 'search engine friendly URLs'.
What costs are involved?
We will charge for the design and integration of your shopping cart into your web site. Your card processor will charge for the use of their secure server and card processing facilities (typically an annual fee plus a small charge per transaction). Your Merchant Account provider will also charge a small percentage for each sale.
What is a Merchant Account?
This is simply an account that allows you to accept credit card payments. Normally, you will require a special Internet merchant account if you wish to handle online processing. You need to contact your bank about this. You also need a 'payment gateway' to handle the physical online processing of the card - this is separate to the merchant account and is run by third-party companies.
Do I have to process orders online?
No, if you have a PDQ machine, you can process your orders manually offline. Of course, this method involves a long waiting time for your customer.
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